Dierbergs Markets

About Dierbergs Rewards 10

10

• I already have an account with Dierbergs. Do I need to sign up or use my previously established account?
• How do I join Dierbergs Rewards?
• What is Dierbergs Rewards?
• Does my Dierbergs Rewards Number work for digital coupons?
• Where can I find additional information and answers about Dierbergs Rewards?

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Earning Rewards 10

10

• How do I earn Dierbergs Rewards points?
• Do I earn points when paying for a purchase with a Dierbergs gift card?
• Do I earn points when paying for a purchase with a pre-paid Visa or Mastercard gift card?
• How do I get bonus point offers?
• Can I earn points on every item I purchase?

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Redeeming Rewards 3

3

• How do I redeem Rewards points?
• Can I redeem multiple offers at the same time at checkout?
• Can I redeem rewards with Dierbergs delivery (SHIPT or DoorDash)?

Rewards Expiration 2

2

• Will my points expire?
• Will my rewards expire?

Marketplace and Cash Rewards 4

4

• Can I use my cash rewards towards any purchase?
• How often do rewards change in the Marketplace?
• Are there any restrictions on the number of times I can reserve a reward in the Marketplace?
• I tried to collect my reserved reward at the store and it was out of stock. Can I get a raincheck?

Online Orders 2

2

• Can I earn points on purchases made on Dierbergs.com?
• Do I need to have a Rewards Account to order online?

General 6

6

• How do I update my membership information (phone number, email, name)?
• How do I change my Home Store location?
• Who can I contact if I am having trouble with my account?
• Is my privacy protected?
• Can I delete my Dierbergs Rewards account?

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Login / Password 2

2

• Why do I have to sign in every time I open the App?
• How do I reset my password?

Email 1

1

• How do I opt out of emails?

General 8

8

• What hours are the stores open?
• What Dierbergs location is closest to me?
• How do I submit a compliment about a store Associate?
• If I have a concern or question, who do I contact at the store?
• Can I bring my own reusable bag(s) to the store?

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Prepared Food / Catering 8

8

• How do I place a prepared foods or catering order?
• What are your ordering deadlines for online or phone prepared foods or catering orders?
• How do I make changes to an already placed catering order?
• How do I cancel a prepared foods or catering order?
• Can I order my items heated for pick up?

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Bakery 7

7

• How do I place an order for a cake, dessert, or bakery item?
• What are your ordering deadlines for online or phone bakery orders?
• How do I order a personalized photo cake?
• How do I make changes to an already placed cake/dessert/bakery order?
• How do I cancel a cake/dessert/bakery order?

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Floral 8

8

• How do I place a floral order?
• How do I change or cancel my floral order?
• Who do I contact if I have a question about a floral product/delivery?
• What are your ordering deadlines for online or phone floral orders?
• Can I get same-day floral delivery?

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Shipt: Grocery Delivery/Pick-Up 3

3

• How do I order groceries for delivery or pick-up?
• Is my address in your delivery area?
• I placed an order for pick up or delivery through Shipt, and there was a problem with the order. Who should I talk to?

General 4

4

• What forms of online payment do you accept?
• When I picked up my order, an item was missing. What should I do?
• I just received a promotion code for an item I just ordered. How can I get credit?
• How long will items remain in my cart?

DoorDash: Grocery Delivery 9

9

• How do I order groceries for DoorDash delivery?
• I placed an order for pick up or delivery through DoorDash, and there was a problem with the order. Who should I talk to?
• Is my address in your delivery area?
• Can I order alcohol through DoorDash?
• Is my DashPass good on DoorDash orders for Dierbergs?

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Availability 0

0

Return / Refund Policies 4

4

• I bought a bad item, how do I return it to get a refund?
• My purchase scanned incorrectly at the register, what is your policy?
• What is your refund policy?
• What do I do if I notice a signage or ad discrepancy?

Other 0

0

Coupon Policies 1

1

• What is Dierbergs coupon policy?

Digital Coupons 10

10

• How do digital coupons work?
• Do I need to have a Rewards Account to access digital coupons?
• Do digital coupons expire?
• How many times can I clip a digital coupon?
• Is there a limit on the number of digital coupons I can clip?

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Weekly Ad 1

1

• When are the weekly ads published?

Shopping List 5

5

• How do I add items to my shopping list?
• Can I add weekly ad items to my shopping list?
• Can I share my shopping list?
• Can I add a coupon to my shopping list?
• Can I print a shopping list?

General 2

2

• What are the technical requirements of the Dierbergs Rewards App?
• What are the technical requirements for Dierbergs.com?

Gift Cards 3

3

• How do I place a large gift card order?
• Can I purchase fundraising gift cards for my organization?
• How do I check my gift card balance?

Community Involvement/Donations 0

0

Vendors 2

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• I am a new vendor that wants to sell an item to Dierbergs for resale. How do I apply to become a resale vendor?
• I am a new vendor that wants to sell an item to Dierbergs for resale. How do I apply to become a nonresale vendor?