Dierbergs Markets

About Dierbergs Rewards 9

9

• I already have an account with Dierbergs. Do I need to sign up or use my previously established account?
• How do I join Dierbergs Rewards?
• What is Dierbergs Rewards?
• Does my Dierbergs Rewards Number work for digital coupons?
• Where can I find additional information and answers about Dierbergs Rewards?

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Earning Rewards 10

10

• How do I earn Dierbergs Rewards points?
• Do I earn points when paying for a purchase with a Dierbergs gift card?
• Do I earn points when paying for a purchase with a pre-paid Visa or Mastercard gift card?
• How do I get bonus point offers?
• Can I earn points on every item I purchase?

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Redeeming Rewards 3

3

• How do I redeem Rewards points?
• Can I redeem multiple offers at the same time at checkout?
• Can I redeem rewards with Dierbergs delivery (SHIPT or DoorDash)?

Rewards Expiration 2

2

• Will my points expire?
• Will my rewards marketplace item expire?

Marketplace and Cash Rewards 4

4

• Can I use my cash rewards towards any purchase?
• How often do rewards change in the Marketplace?
• Are there any restrictions on the number of times I can reserve a reward in the Marketplace?
• I tried to collect my reserved reward at the store and it was out of stock. Can I get a raincheck?

Online Orders 2

2

• Can I earn points on purchases made on Dierbergs.com?
• Do I need to have a Rewards Account to order online?

General 6

6

• How do I change my Home Store location?
• Who can I contact if I am having trouble with my account?
• Is my privacy protected?
• Can I delete my Dierbergs Rewards account?
• I am unable to register an account. It says I am already registered. What should I do?

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Login / Password 2

2

• How do I reset my password?
• Do I have to sign in every time I open the App?

Email & Notifications 2

2

• How do I opt out of emails?
• How do I opt out of App notifications?

General 8

8

• What hours are the stores open?
• What Dierbergs location is closest to me?
• How do I submit a compliment about a store Associate?
• If I have a concern or question, who do I contact at the store?
• Can I bring my own reusable bag(s) to the store?

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Prepared Food / Catering 8

8

• How do I place a prepared foods or catering order?
• What are your ordering deadlines for online or phone prepared foods or catering orders?
• How do I make changes to an already placed catering order?
• How do I cancel a prepared foods or catering order?
• Can I order my items heated for pick up?

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Bakery 7

7

• How do I place an order for a cake, dessert, or bakery item?
• What are your ordering deadlines for online or phone bakery orders?
• How do I order a personalized photo cake?
• How do I make changes to an already placed cake/dessert/bakery order?
• How do I cancel a cake/dessert/bakery order?

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Floral 8

8

• How do I place a floral order?
• How do I change or cancel my floral order?
• Who do I contact if I have a question about a floral product/delivery?
• What are your ordering deadlines for online or phone floral orders?
• Can I get same-day floral delivery?

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General 4

4

• What forms of online payment do you accept?
• When I picked up my order, an item was missing. What should I do?
• I just received a promotion code for an item I just ordered. How can I get credit?
• How long will items remain in my cart?

Availability 0

0

Return / Refund Policies 4

4

• I bought a bad item, how do I return it to get a refund?
• My purchase scanned incorrectly at the register, what is your policy?
• What is your refund policy?
• What do I do if I notice a signage or ad discrepancy?

Other 0

0

Coupon Policies 1

1

• What is Dierbergs coupon policy?

Digital Coupons 12

12

• How do digital coupons work?
• Do I need to have a Rewards Account to access digital coupons?
• Do digital coupons expire?
• How many times can I clip a digital coupon?
• Is there a limit on the number of digital coupons I can clip?

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Weekly Ad 7

7

• When are the weekly ads published?
• Is the weekly ad online the same as the print ad?
• Where can I find the online version of the ad?
• The Post Dispatch is no longer distributing the weekly circular, will I still receive a printed ad in the mail?
• How will I receive my weekly ad?

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Alcohol Cashback 9

9

• How does Alcohol Cashback work?
• How do I add my PayPal email for an Alcohol Cashback offer?
• Can I change my PayPal email for Alcohol Cashback?
• How long is my Cashback balance valid before it needs to be cashed out?
• What happens if my Cashback amount expires?

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Shopping List 5

5

• How do I add items to my shopping list?
• Can I add weekly ad items to my shopping list?
• Can I share my shopping list?
• Can I add a coupon to my shopping list?
• Can I print a shopping list?

General 2

2

• How do I log in to the App?
• How do I reset my password?

Gift Cards 6

6

• How do I place a large gift card order?
• Can I purchase fundraising gift cards for my organization?
• How do I check my gift card balance?
• What is an eGift Card?
• What are the advantages of sending an eGift Card over sending a conventional plastic card?

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Community Involvement/Donations 0

0

Vendors 2

2

• I am a new vendor that wants to sell an item to Dierbergs for resale. How do I apply to become a resale vendor?
• I am a new vendor that wants to sell an item to Dierbergs for resale. How do I apply to become a nonresale vendor?

Dierbergs Delivers Groceries on Dierbergs.com 16

16

• What account do I use to sign in for Shop Groceries on Dierbergs.com?
• How do I order groceries on Dierbergs.com?
• How do I reset my password?
• What is the difference between delivery and in store shopping on Dierbergs.com?
• I placed an order for delivery through Dierbergs.com and there is/was a problem with the order. Who should I talk to?

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Shipt: Grocery Delivery/Pick-Up 4

4

• How do I order groceries for delivery or pick-up?
• Is my address in your delivery area?
• I placed an order for pick up or delivery through Shipt, and there was a problem with the order. Who should I talk to?
• Can I earn Rewards points on my purchases through Shipt?

DoorDash: Grocery Delivery 8

8

• How do I order groceries for DoorDash delivery?
• I placed an order for pick up or delivery through DoorDash, and there was a problem with the order. Who should I talk to?
• Is my address in your delivery area?
• Can I order alcohol through DoorDash?
• Is my DashPass good on DoorDash orders for Dierbergs?

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Uber Eats: Grocery Delivery 7

7

• How do I order groceries for delivery with Uber Eats?
• I placed an order for delivery through Uber Eats and there was a problem with the order. Who should I talk to?
• Is my address in your Uber Eats delivery area?
• Can I order alcohol through Uber Eats?
• Can I still order Dierbergs grocery delivery through Shipt and DoorDash?

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Instacart: Grocery Delivery 7

7

• How do I order groceries for delivery with Instacart?
• I placed an order for delivery through Instacart and there was a problem with the order. Who should I talk to?
• Is my address in your Instacart delivery area?
• Can I order alcohol through Instacart?
• Can I still order Dierbergs grocery delivery through Shipt, Uber Eats and DoorDash?

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