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Popular Questions
Dierbergs Rewards
About Dierbergs Rewards
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9
I already have an account with Dierbergs. Do I need to sign up or use my previously established account?
How do I join Dierbergs Rewards?
What is Dierbergs Rewards?
Does my Dierbergs Rewards Number work for digital coupons?
Where can I find additional information and answers about Dierbergs Rewards?
See all 9 articles
Earning Rewards
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10
How do I earn Dierbergs Rewards points?
Do I earn points when paying for a purchase with a Dierbergs gift card?
Do I earn points when paying for a purchase with a pre-paid Visa or Mastercard gift card?
How do I get bonus point offers?
Can I earn points on every item I purchase?
See all 10 articles
Redeeming Rewards
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3
How do I redeem Rewards points?
Can I redeem multiple offers at the same time at checkout?
Can I redeem rewards with Dierbergs delivery (SHIPT or DoorDash)?
Rewards Expiration
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2
Will my points expire?
Will my rewards expire?
Marketplace and Cash Rewards
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4
Can I use my cash rewards towards any purchase?
How often do rewards change in the Marketplace?
Are there any restrictions on the number of times I can reserve a reward in the Marketplace?
I tried to collect my reserved reward at the store and it was out of stock. Can I get a raincheck?
Online Orders
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2
Can I earn points on purchases made on Dierbergs.com?
Do I need to have a Rewards Account to order online?
My Account
General
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6
How do I change my Home Store location?
Who can I contact if I am having trouble with my account?
Is my privacy protected?
Can I delete my Dierbergs Rewards account?
I am unable to register an account. It says I am already registered. What should I do?
See all 6 articles
Login / Password
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2
How do I reset my password?
Do I have to sign in every time I open the App?
Email & Notifications
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2
How do I opt out of emails?
How do I opt out of App notifications?
Store Information
General
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8
What hours are the stores open?
What Dierbergs location is closest to me?
How do I submit a compliment about a store Associate?
If I have a concern or question, who do I contact at the store?
Can I bring my own reusable bag(s) to the store?
See all 8 articles
Orders
Prepared Food / Catering
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8
How do I place a prepared foods or catering order?
What are your ordering deadlines for online or phone prepared foods or catering orders?
How do I make changes to an already placed catering order?
How do I cancel a prepared foods or catering order?
Can I order my items heated for pick up?
See all 8 articles
Bakery
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7
How do I place an order for a cake, dessert, or bakery item?
What are your ordering deadlines for online or phone bakery orders?
How do I order a personalized photo cake?
How do I make changes to an already placed cake/dessert/bakery order?
How do I cancel a cake/dessert/bakery order?
See all 7 articles
Floral
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8
How do I place a floral order?
How do I change or cancel my floral order?
Who do I contact if I have a question about a floral product/delivery?
What are your ordering deadlines for online or phone floral orders?
Can I get same-day floral delivery?
See all 8 articles
Shipt: Grocery Delivery/Pick-Up
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3
How do I order groceries for delivery or pick-up?
Is my address in your delivery area?
I placed an order for pick up or delivery through Shipt, and there was a problem with the order. Who should I talk to?
General
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4
What forms of online payment do you accept?
When I picked up my order, an item was missing. What should I do?
I just received a promotion code for an item I just ordered. How can I get credit?
How long will items remain in my cart?
DoorDash: Grocery Delivery
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8
How do I order groceries for DoorDash delivery?
I placed an order for pick up or delivery through DoorDash, and there was a problem with the order. Who should I talk to?
Is my address in your delivery area?
Can I order alcohol through DoorDash?
Is my DashPass good on DoorDash orders for Dierbergs?
See all 8 articles
Products
Availability
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Return / Refund Policies
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4
I bought a bad item, how do I return it to get a refund?
My purchase scanned incorrectly at the register, what is your policy?
What is your refund policy?
What do I do if I notice a signage or ad discrepancy?
Other
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Savings & Coupons
Coupon Policies
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1
What is Dierbergs coupon policy?
Digital Coupons
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12
How do digital coupons work?
Do I need to have a Rewards Account to access digital coupons?
Do digital coupons expire?
How many times can I clip a digital coupon?
Is there a limit on the number of digital coupons I can clip?
See all 12 articles
Weekly Ad
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7
When are the weekly ads published?
Is the weekly ad online the same as the print ad?
Where can I find the online version of the ad?
The Post Dispatch is no longer distributing the weekly circular, will I still receive a printed ad in the mail?
How will I receive my weekly ad?
See all 7 articles
Alcohol Cashback
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9
How does Alcohol Cashback work?
How do I add my PayPal email for an Alcohol Cashback offer?
Can I change my PayPal email for Alcohol Cashback?
How long is my Cashback balance valid before it needs to be cashed out?
What happens if my Cashback amount expires?
See all 9 articles
App / Website
Shopping List
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5
How do I add items to my shopping list?
Can I add weekly ad items to my shopping list?
Can I share my shopping list?
Can I add a coupon to my shopping list?
Can I print a shopping list?
General
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All other questions
Gift Cards
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How do I place a large gift card order?
Can I purchase fundraising gift cards for my organization?
How do I check my gift card balance?
What is an eGift Card?
What are the advantages of sending an eGift Card over sending a conventional plastic card?
See all 6 articles
Community Involvement/Donations
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Vendors
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I am a new vendor that wants to sell an item to Dierbergs for resale. How do I apply to become a resale vendor?
I am a new vendor that wants to sell an item to Dierbergs for resale. How do I apply to become a nonresale vendor?
