On the Sign-In screen on either the website or app, click the Forgot Password link and provide your email address in the field. You will be sent a resent link through email. Click on that and enter your new password. Once the password has been reset, you will be able to access your account. If you don't receive a reset email, please check your spam folder first in case it's been redirected there. If it's not, or you have any other problems with resetting your password, please contact our Customer Service Manager by CLICKING HERE or by phone at 636-532-8884.